We are committed to protecting your privacy, and we do our best to be transparent about the information we collect from website users. Please review this policy for your peace of mind.

1. Information Requests
If you would like to view the information (if any) that we hold on you, please email info@localhomecare.uk. We aim to respond to information requests within 1 month of receipt. Any inaccuracies you report to us will be rectified as quickly as possible, and we will usually be happy to delete your personal information upon request (except in special circumstances).

2. How We Collect & Use Your Information
If you choose to contact us using one of the enquiry forms on our website, you will be required to enter some personal information, including:

Your name
Your email address
Your telephone number
Any other information you choose to supply in the body of your message
This information is collected for the sole purpose of processing and responding to your enquiry. You will not be added to any mailing lists without your permission, and we will not send you any correspondence that is unrelated to your enquiry. We will never share your information with third parties (excluding police and fraud prevention companies if necessary - see point 6) unless you give us express permission to do so.

(The above also applies to any personal information you supply when you contact us via another method - e.g. telephone, email, social media.)

You will be asked to enter your name, telephone number and email address in order to download any of our online brochures. We use this information to contact you after you download a brochure - this is so that we can check that you found the brochure useful, and ask if you require any further services from Sova Healthcare. Again, personal data collected in this way is held securely and never shared with unaffiliated third parties (excluding police and fraud prevention companies if necessary).

We try to ensure that all personal information we hold is accurate and up to date. We hold this information securely and in accordance with the relevant laws, including the General Data Protection Regulation (GDPR).

3. Google Analytics
Like many website owners, we use Google Analytics to anonymously monitor traffic and user behaviour on our website. This tool does not collect any personal details. However, if you do not want to be included in our Analytics data, you can opt out of Google Analytics using this browser add-on.

4. Cookies Policy
This website uses cookies to improve your online experience.

5. Fraud Prevention
We take the risk of internet fraud very seriously. If we believe that that our website has been used fraudulently abused in any way, we reserve the right to share information with third party fraud prevention companies (including banks) and the police.

If you have any questions about our privacy policy, please email info@localhomecare.uk.